Hostingate – Refund and Cancellation Policy
Effective Date: 13 November 2025
Welcome to Hostingate (“we,” “our,” or “us”). This Refund and Cancellation Policy (“Policy”) governs all financial transactions, cancellations, and refund requests associated with Hostingate’s suite of services operated by Flux Marketing and MetaSEO, our official subsidiaries. This Policy applies to all Hostingate products and digital offerings including Hosting Services, Digital Marketing Services, domain registration, and any related add on features available through our authorized platforms www.hostingate.eu, www.metaseo.click, and app.hostingate.eu (collectively referred to as the “Services”). By purchasing or subscribing to our Services, you confirm that you have read, understood, and agreed to abide by all terms of this Policy in its entirety.
1. Definitions and Interpretation
1.1 Hostingate: Refers to the parent organization offering comprehensive hosting, marketing, and business support solutions through its proprietary online infrastructure. Hostingate acts as the principal entity responsible for the delivery of all services described under this Policy.
1.2 Flux Marketing and MetaSEO: Subsidiaries of Hostingate that manage the execution of specialized services, including digital marketing campaigns, SEO optimization, influencer marketing, web presence management, and international company setup services such as U.S. business formation and taxation assistance.
1.3 User or Client: Any individual, company, organization, or legal entity purchasing, subscribing to, or utilizing our Services through any Hostingate affiliated website or portal.
1.4 Refund Request: A written or electronic request submitted by a Client seeking repayment of funds for services rendered, in accordance with the eligibility and procedural terms of this Policy.
1.5 Service Initiation: The point in time when Hostingate begins provisioning a hosting environment, initiating a campaign, or configuring any technical or digital service on behalf of the Client. Once initiation has taken place, refund eligibility becomes significantly limited.
2. Scope of Policy
2.1 This Policy applies to all Hostingate Services without exception, including Friendly Hosting, Shared Hosting, Cloud Hosting, VPS Hosting, KVM Hosting, and all Digital Marketing Services. It also governs transactions related to professional consulting, domain purchases, and subscription renewals.
2.2 This document operates as an extension of the official Hostingate Terms and Conditions. In the event of any contradiction, the specific refund or cancellation provisions within this Policy shall take precedence over the general provisions contained in the Terms and Conditions.
2.3 By continuing to use Hostingate Services after reading this Policy, the Client acknowledges and accepts that refunds are subject to the limitations, timelines, and evaluation criteria outlined herein.
3. Eligibility for Refunds
3.1 All refund requests must be submitted in writing within one (1) calendar day from the date of payment. Requests received after this period will be considered ineligible unless otherwise justified under extraordinary circumstances.
3.2 Refunds will be considered only under specific and verifiable conditions, including non delivery of purchased services within the promised timeframe or a proven misrepresentation of service features, specifications, or deliverables at the time of purchase.
3.3 Requests made beyond the one day submission window will be evaluated solely at Hostingate’s discretion, and only if accompanied by evidence of failure attributable to Hostingate’s systems or personnel.
3.4 Refunds will not be issued in cases involving dissatisfaction arising from client side configuration errors, third party conflicts, or disruptions caused by events outside Hostingate’s control, such as natural disasters, power outages, or data center failures.
4. Non-Refundable Services
4.1 The following services are strictly non refundable once initiated or delivered: custom tailored digital marketing packages, hosting accounts that have been provisioned, active subscription services beyond the trial period, domain registrations, SSL certificate purchases, and any form of professional or technical consultancy already provided in whole or in part.
4.2 Refunds are not applicable once Hostingate’s technical teams begin resource allocation, content development, or server deployment. Any exceptions will require written approval from Hostingate management prior to reimbursement.
4.3 Clients are advised to review all service descriptions, documentation, and pricing before purchasing to avoid unnecessary disputes or misunderstandings.
5. Refund Request Procedure
5.1 To initiate a refund, clients must contact Hostingate Support via the official support portal and submit the transaction reference number, date of payment, and a clear explanation of the reason for the refund request. Vague or incomplete submissions may delay processing.
5.2 All approved refunds will be processed within five (5) to ten (10) business days after official acknowledgment. The refund will be credited to the same payment method used during the original transaction.
5.3 Hostingate reserves the right to request additional verification, documentation, or communication with the Client before confirming eligibility.
5.4 Refund requests involving multiple transactions or bundled service packages may be subject to additional processing time to ensure accurate reconciliation.
6. Cancellations
6.1 Clients may cancel Hostingate Services at any time through the Hostingate Dashboard or by submitting a written cancellation request to customer support. Cancellations are considered final once confirmed by our billing department.
6.2 If a cancellation request is submitted within one (1) day of payment and before Service Initiation, a full refund may be issued to the Client. Once service provisioning begins, the Client will retain access for the remaining term but will no longer be eligible for reimbursement.
6.3 Hostingate reserves the right to cancel accounts for reasons such as non payment, policy violations, resource misuse, or security threats. In such cases, partial refunds may be denied based on the nature of the violation.
7. Hosting Services – Refund Eligibility
7.1 Hosting related refund claims will be considered valid only under specific, verifiable conditions. Clients may qualify for a refund if the hosting environment remains completely unavailable for more than forty eight (48) consecutive hours due to technical issues that are directly attributable to Hostingate’s infrastructure or personnel. Minor interruptions caused by scheduled maintenance, regional connectivity issues, or third party data centers shall not constitute grounds for refund.
7.2 In cases of misrepresentation of hosting plan specifications, including but not limited to storage capacity, bandwidth allocation, or advertised performance metrics, Hostingate may approve a proportional refund following internal verification. Evidence of discrepancy must be clearly documented by the Client and submitted through the official support channel.
7.3 Refund requests related to perceived performance issues or downtime must include substantial evidence such as server logs, communication records, screenshots, or timestamped incident data. Claims lacking documentation or made after the one day submission window will not be entertained.
7.4 Hostingate’s decision regarding refund eligibility is final, binding, and made solely at its discretion based on the facts and documentation available at the time of evaluation.
8. Chargebacks and Payment Disputes
8.1 Clients are required to first contact Hostingate Support to resolve billing, payment, or account related disputes before initiating any chargeback with their respective payment provider or financial institution. This allows Hostingate an opportunity to investigate and resolve issues directly and efficiently.
8.2 Chargebacks filed without prior communication or a valid refund request may result in immediate suspension or permanent termination of all associated Hostingate accounts. Such actions disrupt normal billing operations and are treated as a violation of our Service Agreement.
8.3 Hostingate reserves the right to contest and reverse any chargeback that contradicts this Policy by providing documented proof of service delivery, transaction confirmation, and client communication records to the relevant payment gateway or bank.
8.4 Repeated or fraudulent chargeback attempts may lead to legal action, permanent service bans, and the reporting of the incident to applicable regulatory or financial authorities.
9. Exceptions and Discretionary Refunds
9.1 In rare and exceptional circumstances, Hostingate may choose to grant partial or full refunds as a goodwill gesture, even if the Client’s case falls outside the standard refund eligibility criteria. Such discretionary refunds will be processed on a case by case basis.
9.2 Discretionary refunds shall not establish precedent or serve as a guarantee for future claims, nor shall they be interpreted as an admission of fault or service failure by Hostingate.
9.3 Hostingate maintains complete authority to evaluate the merits of a request and to determine refund value based on usage duration, resources consumed, or administrative expenses incurred prior to the claim.
10. Modification of Policy
10.1 Hostingate retains the absolute right to modify, amend, or update this Refund and Cancellation Policy at any time without prior notice. Updated versions of this document will be published on our official website, and the revision date will reflect the latest update.
10.2 Clients are responsible for reviewing this Policy periodically to remain informed about current procedures and eligibility conditions. The latest published version of this Policy shall supersede any prior editions.
10.3 Continued use of Hostingate Services after any updates are made constitutes the Client’s acknowledgment and acceptance of the revised Policy.
11. Limitation of Liability
11.1 Hostingate shall not be held responsible for refund delays, financial discrepancies, or transactional issues resulting from third-party banking systems, online payment gateways, or intermediary financial processors.
11.2 Under no circumstances shall Hostingate’s liability in relation to any refund claim exceed the total transaction amount originally paid by the Client for the specific service in question.
11.3 Hostingate is not liable for indirect, incidental, or consequential damages, including but not limited to loss of data, revenue, or anticipated business profits, arising out of the refund or cancellation process.
12. Governing Law and Dispute Resolution
12.1 This Policy is governed by and shall be construed in accordance with the same jurisdiction outlined in Hostingate’s Terms and Conditions. All disputes shall fall under the exclusive jurisdiction of the competent courts or arbitration panels within that region.
12.2 Clients are encouraged to resolve disputes amicably through written communication with our billing or compliance departments before seeking external mediation or arbitration.
12.3 If informal resolution fails, disputes may be referred to legally recognized arbitration proceedings or the appropriate court as permitted by law. Hostingate’s decision following arbitration shall be deemed final and binding.
13. Contact Information
For any questions, clarifications, or requests related to refunds, cancellations, or billing matters, please contact our financial operations team using the official channels below:
Email: billing@hostingate.com
Website: https://www.hostingate.eu
Support Portal: https://app.hostingate.eu
Our billing department strives to respond to all verified inquiries within forty eight (48) business hours. Please include your account ID, invoice number, and relevant documentation for faster assistance.